Rebalancing Power with Market-Dominant Suppliers
Strategic Procurement Transformation in the Building Materials Industry
Retailers and trade distributors often face an uphill battle when sourcing from powerful consumer-facing brands. These suppliers influence end-user demand and hold significant pricing power, leaving limited room for negotiation. In such cases, traditional procurement approaches fall short. Achieving impact requires more than just a procurement ask; it requires a change in relationship dynamics.
Our client, a major player in the building supplies sector, faced just such a challenge. With 25% of its procurement spend concentrated among four key brands – controlling over 90% of the market – the retailer had limited levers to influence terms.
Market conditions only intensified this pressure: new policy commitments to phase out certain technologies over the coming decade were already driving a 10% year-on-year market decline. With outdated contracts and complex volume incentives that no longer reflected demand, the client’s margins were under stress. Procurement needed to step up as a strategic partner reshaping how value was delivered through supplier relationships.
Retail
Objective: Procurement as a Value Driver – Rewriting the Rules with Market-Leading Brands
The aim was clear: to unlock savings and restructure commercial relationships with the client’s top four suppliers. This required a careful balance between margin improvement and preserving critical supplier relationships. The approach needed to demonstrate not just a cost imperative—but how the client could add real value back to suppliers.
To achieve this, we pursued two core goals:
- Reset commercial terms: Renegotiate supplier contracts to achieve immediate savings and more realistic, growth-linked incentives.
- Position the client as a growth partner: Showcase how the client’s unique go-to-market capabilities—strong customer relationships, regional sales strength, and promotional reach—could benefit supplier sales performance.
Procurement played a central role in driving this shift—leading cross-functional engagement, designing the negotiation strategy, and unifying the client’s commercial posture.
Approach: One Strategy, One Voice – Building a Unified Supplier Strategy
With limited scope for supplier substitution, our strategy focused on building influence and delivering win-win outcomes. A structured programme was launched to unify negotiation efforts, enhance transparency, and elevate conversations to strategic partnership.
To set the tone, Inverto helped develop a guiding principle—”Growth is Mutual”—that anchored the programme. This message, championed consistently by client leadership, became a reference point in negotiations. It reinforced the retailer’s position as a channel capable of influencing demand—not merely fulfilling it.
Historically, the client’s supplier relationships were fragmented across geographies and categories. We brought all business units together into a single negotiation track for each supplier. This consolidated demand and gave clarity of purpose, significantly increasing negotiating strength.
Our cross-functional team developed data-driven negotiation dossiers that gave suppliers new insight into their performance and opportunity areas. Key components included:
- Sales influence analysis: Highlighted how the client’s regional sales network, branch stocking, and promotional activity shaped customer decisions—proving they could steer demand.
- Competitive benchmarking: Conducted a thorough price benchmark across comparable product segments to spotlight opportunities for adjustment.
- Contract diagnostics: Uncovered complexity, misaligned incentives, and outdated assumptions embedded in current agreements.
A phased negotiation process enabled us to engage suppliers at multiple levels:
- Top-to-top meetings: CEO-level dialogues aligned on strategic goals and framed negotiations in a partnership context.
- Option-led proposals: Presented multiple commercial models, allowing suppliers to co-create win-win outcomes.
- Escalation protocols: When needed, C-level escalation helped resolve deadlocks and underline priorities.
- Internal rehearsal & tracking: Daily team check-ins, central project coordination, and scenario rehearsals ensured readiness, confidence, and agility throughout the process.
Impact and Results: Margin Uplift and a Future-Proofed Supplier Strategy
The initiative delivered clear and lasting benefits:
- Over £3m in annual savings, translating directly into margin uplift
- More resilient supplier relationships, built on transparency and mutual value
- Smarter commercial terms, including indexed volume targets and targeted price reductions
- Improved cash flow, enabled by simplified contracts and standardised payment terms
Beyond financial impact, the programme redefined how the client partners with its largest suppliers:
- Positioned the client as a growth driver—not just a sales channel
- Enabled future negotiation leverage through consistent, data-backed collaboration
- Created a repeatable framework for strategic supplier engagement in complex categories
This project showcased how procurement, when done right, can rebalance supplier dynamics and become a true enabler of growth.
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